Can anyone purchase from this marketplace?
This marketplace is currently only accessible to Swire tenants (Taikoo Place and Pacific Place).
Is there a limit to how much I can order online?
If you order less than 20 furniture pieces you can settle this via our online payment system and the shipping costs will be calculated at check-out.
How do I place a wholesale order?
20 or more pieces of furniture is considered a bulk order. Tenants who wish to purchase furniture in bulk from our website can click on the bulk purchase button on any product page. You will then be able to send your request to firstname.lastname@example.org. Our representative will be in touch to follow up and help complete your order.
How do I know if my order has been successful?
All successfully placed orders will receive an automatic order confirmation email along with their
order numberupon submission. If you do not receive this within an hour, please check your junk email or spam folder. Otherwise, please email us at email@example.com for further assistance.
Can I edit or cancel my order online?
Unfortunately, you will not be able to edit or cancel your order on the site once your order has been placed. If you need to make any changes to your order, please email us at firstname.lastname@example.org for further assistance. Kindly provide us with your order number in the email to help facilitate the enquiry process.
What payment methods do you accept?
Visa, Master, American Express, PayMe and bank transfer.
2) Bank transfer
You can choose to pay by bank transfer. Once you have selected this payment method and
confirmed the purchase online, our SOS specialist will contact you by email with the bank information provided so that you can make the payment
You can also pay with PayMe. Once you have selected this payment method and confirmed the purchase online, our SOS specialist will contact you by email with the PayMe information so that you can make the payment accordingly.
After any successful bank or PayMe transfer, please email the receipt or screen capture the receipt to email@example.com and be sure to include the order number in the subject of the email. We will confirm the payment and arrange delivery upon receipt of payment. All payments via PayMe and bank transfer must be settled within 48 hours of placing the order. If we have not received payment within 48 hours, your order will automatically be cancelled.
Can I pick up the furniture from your showroom?
Unfortunately SOS does not provide a self-pickup service. All items will be shipped to your designated address via our SOS delivery service. We deliver to Hong Kong regions only and shipping costs will be calculated at check-out.
How much is the delivery costs?
This site is currently only available to Swire Tenants at Taikoo or Pacific Place. Deliveries are restricted to these locations only. Final delivery charges will be calculated at check-out.
Rates are charged based on the purchase quantity amount:
1-5 items: HKD 500
6-10 items: HKD 900
11-20 items: HKD 1,800
21- 50 items: HKD 3,600
If you have any questions regarding the delivery charges, please contact us at
firstname.lastname@example.org before placing your order. Please see our delivery terms & conditions here.
What if my furniture does not fit into the property - any additional charges?
Addtional charges is required for stairs between levels (for building without lift), continued stair, products to be carried over bulky obstacles, walking distance more than 100m or walking time more than 3 mins if destination is not not accessible by truck, or any areas where trucks are prohibited from entering.
Therefore please check the measurements of the goods you are buying beforehand to make sure there is enough space at the delivery address for delivery to take place. This includes checking that there is suitable access to the delivery address; if delivery cannot be made due to any reason that is not within our reasonable control (including your absence at the time of delivery), you agree to be responsible and liable for additional fees for storage and redelivery, including an administration fee for re-arranging delivery.
We will inform you of the cost of these fees as soon as reasonably practicable, and you agree that your original delivery fee is used for compensation for the time and expenses incurred for the failed delivery.
SOS Refund policy
You can return the product(s) purchased on SOS Marketplace within 3 days from receipt of the
To file a return, you need to contact us at email@example.com stated with the reasons of returning. If your return is accepted, we’ll send you a confirmation email and collections service will be arranged. We will not accept any return of product without filling a return request or the request has passed the expiry date.
1. To be eligible for a return, your returned item must be in the same condition that you received it, and that it has not been damaged whilst in your care. You’ll also need proof of purchase.
2. If the order is returned for the customer’s reasons (change of mind), the original order shipping fees will not be refunded, and the cost of return shall be borne by the customer. If the order is refunded for the store’s reasons (wrong delivery, delivery delay, product damage, etc.), the store will arrange the collection service and be liable to cover the delivery charges.
3. Any return request must be submitted within 3 days of receipt of the product. Any return must be made no later than 14 days after receipt of the product.
4. Once the returned product has been inspected and accepted , we will refund the amount by issuing a bank cheque to you within 14-20 working days. Please note that some local banks may take longer to process refund payments.
5. Please note SOS handles returns on a case-by-case basis. SOS reserves the final right to interpret the terms and conditions herein.
Please check our refund policy here.
Does SOS offer a warranty?
All products are transferred "as is" and without warranty or guarantee. For any future repairs or maintenance, please contact the manufacturer directly.
How to book a showroom visit?
Please make your showroom appointment via our online booking system on our website. All bookings must be made 24 hours in advance. Once we have received your request, we will confirm your booking by email. If you wish to cancel the booking or make a new appointment, please email us one day in advance at firstname.lastname@example.org.
Showroom Opening hours: Mon-Fri (10am-4pm)
Do I need to bring anything to the showroom visit?
Before visiting our showroom, we recommend that our customers prepare the following information in advance. This will help us advise with any recommendations or suggestions.
- Size of the office space
- Desired number of furniture pieces
- Colour of office walls
- Colour of the office floor
What is on display in your Showroom?
We have a range of office products. You will be able to see our chair library, office desks, storage items and much more.